1. Return Eligibility

You can request a return within 7 days of receiving your order if: You received a damaged product. You received the wrong product. The product is expired or defective. The product must be unused, unopened, and in its original packaging with all labels intact.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned: Opened or used skincare products. Opened or used haircare products. Opened or used makeup products. Products damaged due to misuse by the customer.

3. Return Request

To request a return, contact our customer support within 7 days of delivery with: Order number. Reason for return. Clear photos or videos of the product (if damaged or incorrect)

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days

5. Exchange Policy

We offer exchanges only for damaged, defective, or incorrect products, subject to product availability.

6. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), GloCare will bear the return shipping cost. In other eligible cases, the customer may be responsible for return shipping charges

We're here to help!

If you have any questions regarding returns or refunds, please contact us. We are always happy to assist you.