1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

Standard delivery usually takes 3–7 business days, depending on your location. Delivery to remote areas may take a little longer.

3. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment. We may offer free shipping on selected orders or promotional offers.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS (if available), so you can track your shipment.

5. Delivery Delays

Delivery times may be affected due to weather conditions, courier issues, public holidays, or unforeseen circumstances. GloCare is not responsible for delays caused by third-party courier services.

6. Incorrect Address

Please ensure that your shipping address is accurate and complete. GloCare is not responsible for orders delayed or returned due to incorrect or incomplete addresses provided by the customer.

7. Damaged or Missing Items

If your order arrives damaged or any item is missing, please contact us within 48 hours of delivery with your order details and photos (if applicable).

8. Contact Us

If you have any questions regarding shipping, please contact us through the contact details provided on our website.